All Products Made in the USA
1-800-284-5194
support@skylightsforless.com
Login  |    |  View Cart  |  Checkout  |  View Mobile Site  |  
Skylights for Less
Search:
     
Follow Us:  

Return Policy

Returns & Replacement Process

Visit our return goods authorization (RGA) page to initiate a product return or replacement.

Return policy for Non-Defective Items:

  • Please contact us within 24 hours of delivery to obtain an RGA (Return Goods Authorization) number:
      1. Fill out RGA form online»
      2. Call 800-284-5194 for an RGA#
  • Upon obtaining an RGA number, you are required to return the product(s) within 15 days to the designated warehouse
  • All freight/shipping charges on returns must be prepaid by customer
  • 30% restocking fee applies on VELUX product returns
  • An RGA will only be issued up to 30 days from the date of delivery

Return policy for Damaged Items

Skylights For Less will always replace any damaged items in a prompt fashion. Skylights are typically replaced in less than one week, however lead times vary depending on the product or specification. We do ask that you inspect shipments thoroughly upon receipt and prior to signing. Damaged shipments should be refused or received with notation of apparent damage. Details of damage is helpful, but most importantly, noting that damage is recognized helps all parties when settling claims.

  • All damages, errors, or inaccuracies must be reported within 24 hours of delivery. Please contact us to obtain an RGA (Return Goods Authorization) number:
      1. Fill out RGA form online»
      2. Call 800-284-5194 for an RGA#
  • Upon obtaining an RGA number, you are required to return the product(s) within 15 days to the designated warehouse
  • An RGA will only be issued up to 30 days from the date of delivery

Returns are not accepted for the following items:

  • Commercial sun tunnels
  • Commercial skylights
  • Custom-built skylights
  • Skylights with factory-installed blinds
  • Custom blinds

Cancellation Fees

All orders canceled prior to or after shipping may be subject to a cancellation fee of up to 5%. A 30% restocking fee may also be accessed in accordance with our return policy.

© 2007-2014 Skylights For Less. Wholly owned and operated by Mount Equity LLC. All Rights Reserved.