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Delivery and
lead time information:
VELUX skylights - laminated glass ships in 4 business days,
tempered glass ships in 7 - 10 business days,
Copper,
impact, and white laminated glass models require 7 week lead
time.
VELUX SunTunnel skylights - 7 - 10 business day
lead time.
VELUX roof windows with laminated glass - ship within 7 - 10
business days.
VELUX CVA roof hatches are made to order and require up to
15 business days lead time.
*Delivery times
may be longer, please call to verify lead times.
** Express
delivery is available for an additional $45 and will
decrease ship time by 3
business days in most instances stated above. Express delivery
does not mean
you will receive your order overnight.
Shipping damage:
We have always replaced any damaged items in a prompt fashion. If it
is a skylight, replacements are less than a week. On door units, normal
lead times may be needed of 2-3 weeks. Very, very rarely are there any issues
unless an item is damaged in transit. Almost never as long as UPS is not
involved. We do not encourage ordering from us if you are unsure of what
you want. We are fast in response to all issues. Problem situations take
precedent over new orders. We do ask that you inspect shipments
thoroughly upon receipt and prior to signing. Damaged shipments
should be refused or received with notation of apparent damage. Details
of damage is helpful, but most importantly, noting that damage is
recognized helps all parties when settling claims.
When receiving smaller items by UPS Ground or US Mail, please inspect for shortages or
wrong items and report to us within 48hrs.
All
damages must be reported within 24
hours.
Return Policy for non defective,
or no warranty items:
You must
contact us within 24 hours
of receiving delivery to obtain an
RGA number.
Call
717-312-1620 for an RGA# - 9- 5 ET.
All freight
on returns must be prepaid by customer.
30% restocking fee on
VELUX and hardware products.
NO RETURNS ON
COMMERCIAL SUN TUNNELS OR COMMERCIAL SKYLIGHTS.
No returns on doors
and door components.
No returns on Iron-away, all are made to order.
Cancellation fee - 3% on
credit card orders.
Shipping
outside the continental USA:
Rates will vary
from country to country. Most shipments can be done business to
business and occasionally, door to door.
Door to door
delivery can add a considerable amount to freight charges. It is better to
arrange for a local business to receive your crate.
Contact us for an overseas shipping
quote
via
email.
How will
my order be packaged for motor freight shipping?
When your merchandise
arrives you can expect the product
to arrive on a motor freight carrier. Dealing with a motor freight
carrier is definitively different than using UPS or the Postal Service.
When your product arrives, expect it to be heavy and bulky. Skylights
can generally be handled by a single individual although, VSE models can
be quite heavy weighing 50 to 70 pounds each. ***Do not expect a
motor freight driver to help you unload. They will move your
product to the tail of their truck and from that point on, the load is
yours to manage. Have some able body friends on hand to help out or
whom ever you can recruit.
A driver has been
known to be of more assistance if you are to offer them some financial
consideration, but this is not always a guarantee. Good luck and
be safe in unloading your merchandise
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